Improving The Usability Of An Ecommerce Solution, Stage 5, Make Sure Common Questions Are Answered

Making a good impression on your online customers should be your main priority, potential customers are looking for information on your product or they would not be on your website. This information should be readily available from your ecommerce store, eBay store or Facebook Store and the user should not need to search for it. The information about your product and business should be positioned in such a way that the user should not need to question anything or go searching elsewhere to find it.

Ecommerce software has now evolved to create user-friendly processes that benefit your ecommerce solution and help customers on your website. This is of most importance when getting to the ordering process. Having detailed information of what, why and where the order is within the ordering process is of huge benefit to the potential customer and the online business.

In this stage 5 of building a user-friendly ecommerce solution we will look at addressing common customer queries through the ordering process. If an ecommerce store, eBay store or Facebook store is going to work, then the ordering process must begin as soon as the potential customer lands on the website. The questions that the potential customer may have should be in easy reach if the process is going to carry on. Through each step of the ordering process common queries should be answered on a logical basis. For example, looking at the product – a description and price should be given. You may extend this to a comparison with other products or give examples of other products that the customer might be interested in.

Once the product is selected you will begin the crucial process of getting the customers information and making the sale. Through these steps the customer might have questions that you need to answer quickly and smartly. For example, when the customer reaches ‘delivery options’, an estimated delivery time should be displayed along with delivery cost. Customers may be asked for extra information such as home phone number, have a description on-page or via a link/pop-up explaining why you need that phone number.

A lot of ecommerce software packages now have installed description tags where these questions can be answered by the website builder and display on-page. This information is valuable to the customer as the more secure they feel about their order the more chance of them completing the order. Having an ecommerce solution that is informative to the user and has a simple ordering process will highly benefit your sales and give the potential customer confidence in using the website and ordering process again. Having a streamlined ordering process with constant informative descriptions will not give the potential customer an excuse to leave the website.

Go through the entire ordering process in your ecommerce software and ask yourself at each stage, what customers might be asking themselves? The answers to these questions should be provided at that stage either on-page or via a pop up, the idea is not to get the user to leave the page. A good ecommerce solution will have everything the customer needs for them to convert. Use your ecommerce software to your advantage and think what you want to see when placing an order online.

The Best Parts & Benefits of Online Ecommerce

The Ecommerce industry is continuously growing. Right now there are millions of websites online, the majority of them are business related which sells either a service or a product of some kind. Whether you are just now getting in or you are preparing to make the choice, hopefully the benefits discussed below about the ecommerce industry will help you decide whether it will be right for you or not.

You are your own boss

This is worth a lot. I had a corporate job where I work eight to five every day. It paid my bills, it kept my family in a comfortable home, but I absolutely despised the idea that I would never move on past where I was currently at. I had pretty well reached my max position I was capable of without attending more college. Although the cost of living raises were imminent, I knew that I would never be able to build onto my house or have a really nice car. I was stuck. Going into the ecommerce industry brought some excitement back to my life. No longer was I limited in my salary. Instead, the opportunities were endless, and the profits I made would be going into my pocket and no one else’s. This is what being my own boss was for me, it was not just about setting my own hours. I was prepared to work as long as I knew that the payoff would be coming to me and no one else.

Low Setup Cost

As mentioned, I had my own home, a family, and had a regular daily job. I did not hit the lottery jackpot and was never capable of investing a ton of money. This was one of the biggest benefits in setting up an ecommerce store. Without too much cash, I could get something moving. This is not to say that you should assume that you can get started with no money. To be quite honest, you must have a marketing budget and you should have enough to get a website developed, assuming you can not do it yourself. However, your marketing budget does not need to exceed more than about $40.00 per month initially to get your business moving.

Very Little Overhead Expense

The problem with brick and mortar companies is that they really do need to make a lot of money to justify overhead. When you are paying electric and water bills, possible rent, and everything else that comes along with owning a business on main street, having a bad month at the beginning can cause you to close your doors or send you into bankruptcy. The benefit of ecommerce stores is that you can expect to have a bad month or two, maybe even a year, this will not mean that you are out of business before it even began. But, the vast majority of people are capable of eating some of the expenses throughout the growing pains of getting an online business established.

Your Potential Customer Base is Endless

Another problem with brick and mortar businesses is that they are reliant on the traffic that drives by while their doors are open. Luckily for you, in ecommerce, your doors are never closed. As well, your traffic is not just going to come from your small town in Oklahoma, but everyone who has access to the internet across the world. Your loyal customers can be from all 50 states, and maybe from other countries depending on what your intentions are with your ecommerce store.

Benefits of Ecommerce in Modern Life

Business establishment and growth has over generations been developed to suit well placed establishments which are largely in line with new technological evolutions. Ultimately, businesses have been modernized in order to enable them to meet universal consumer requirements and principally enhanced business effectiveness in terms of accountability, management and growth. Electronic commerce or ecommerce as widely known is an important advancement in the latest wave of business growth and its mainstream models has enabled it to gain popularity amongst the major business players.

Benefits of ecommerce are overwhelmingly varied and the intensity of internet usability has meant that information sharing is greatly achievable. The ultimate nature of doing business over a well coordinated network has meant that theoretically, benefits of ecommerce are understood through better technological interfaces where consumers are able to satisfactorily interact with sellers. The market players are therefore able to satisfy their clients by incorporating sustainable marketing of their products and the openly defined benefits of ecommerce along this principle of e-buying and e-selling are transformed into universally accepted financial implications. In the emerging economies, the benefits of ecommerce are directly linked to highly complex networks with advanced security measures. While ecommerce provide one of the fastest means of trade, these benefits of ecommerce are deliberated on the general composition of the trading parties. A highly compatible method is required in order to specifically create absolutely relevant transfer systems where buying and selling characteristics are supported by the larger internet connectivity.

Interestingly, the benefits of ecommerce are extensively classified although the business formation remains uniquely the same;

• the system development feature global interconnection of computers with compatible operating systems and hence transactions are ideally managed through a process cycle that is capable of enabling the consumers to make relevant purchases, and at the same time enabling sellers to sell their products even when they are located in remote locations

• The business transactions performed through a wide class of product distribution makes ecommerce one of the most effective means of exchanges and the relationship between buyers and sellers is enhanced by the ordering process which virtually create convenience and reduces transaction errors.

• The overall costs of processing product sell are greatly reduced as important benefits of ecommerce create consumer based satisfaction over a number of paper based transaction challenges

• The systemic operations as one among the benefits of ecommerce indicate that individual operations help generate competence among the market players and improve sells per unit time and this also reduces selling prices among the line sellers.

• Product delivery time in ecommerce is highly managed and signal changes over time enhance the procedural implications in sort, decision making and order management. Therefore, the market patterns provide highly competitive product levels and here the benefits of ecommerce would periodically make the business growth to be well enabled.